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Unable to Connect Error

 

If launching WVP Enterprise gives the following error message, then:

  • Confirm the connection information, (e.g, HTTPS Protocol, IP address, DNS Name, Port #) is correct.
  • Check to confirm all the required host components are running as expected.
  • Confirm that the process capacity has not reached for UMPGATE object.

Check the State of WVP Enterprise instance in its My NonStop ‘Manage’ section.

If ‘Status’ in Warning State:

  • Check if all required programs are running correctly.
  • Check EMS messages for any error information.

If ‘Status’ in Critical State:

Check the State of WVP Enterprise instance in its My NonStop ‘Manage’ section.

Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components.

Example:

$VOL.SUBVOL> status *, prog *

Process             Pri        PFR %WT Userid  Program file                                       Hometerm

$WVCLM      0,473   120     000 255,255 $IDEL23.WVPEAAQ.UCLMEAS    $ZHOME

$WVPMN      0,572   120     001 255,255 $IDEL23.WVPEAAQ.PROCMAN    $ZHOME

$X4Q2       0,706   120     000 255,255 $IDEL23.WVPEAAQ.TMFMEAS    $ZHOME

$WSAHR      0,775   120     000 255,255 $IDEL23.WVPEAAQ.SAHRLY     $ZHOME

$WVECL      0,951   120     001 255,255 $IDEL23.WVPEAAQ.EACOLL     $ZHOME

$X53A       0,1019  120     001 255,255 $IDEL23.WVPEAAQ.UMPGATE    $ZHOME

$WVDRN      0,1165  120     005 255,255 $IDEL23.WVPEAAQ.UMPDRNE    $ZHOME

$WVCMN      0,1168  120     001 255,255 $IDEL23.WVPEAAQ.UMPCMON    $ZHOME

$X4PW       0,1517  120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

$WVSEF      0,1635  120     000 255,255 $IDEL23.WVPEAAQ.WVPPREF    $ZHOME

$WSAMR      0,1743  120     000 255,255 $IDEL23.WVPEAAQ.SAMGR      $ZHOME

$WVCIP      0,1865  120     004 255,255 $IDEL23.WVPEAAQ.UMPCIP     $ZHOME

$WVCL8      0,1886  120     001 255,255 $IDEL23.WVPEAAQ.UMPCOL8    $ZHOME

$X4Q6       1,915   120     001 255,255 $IDEL23.WVPEAAQ.UMPGATE    $ZHOME

$WVSKY      1,1255  120     005 255,255 $IDEL23.WVPEAAQ.UMPSKYI    $ZHOME

$WVSEF   B  1,1447  120     001 255,255 $IDEL23.WVPEAAQ.WVPPREF    $ZHOME

$X3XL       1,1817  120     004 255,255 $IDEL23.WVPEAAQ.EMSLINK    $ZHOME

$X4PX       1,1932  120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

$WSAHR   B  1,1984  120     001 255,255 $IDEL23.WVPEAAQ.SAHRLY     $ZHOME

$WVLST      1,1996  120     000 255,255 $IDEL23.WVPEAAQ.LISTAPP    $ZHOME

$WVDRN   B  1,2134  120     001 255,255 $IDEL23.WVPEAAQ.UMPDRNE    $ZHOME

$X7D9       1,2777  120     001 255,255 $IDEL23.WVPEAAQ.UMPGATE    $ZHOME

Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components

Example:

$VOL.SUBVOL> status *, prog *

Process             Pri PFR %WT          Userid              Program file                              Hometerm

$WVPMN   B  1,3385  120     001 255,255 $IDEL23.WVPEAAQ.PROCMAN    $ZHOME

$WSAMR   B  1,5090  120     001 255,255 $IDEL23.WVPEAAQ.SAMGR      $ZHOME

$WVSKY   B  2,468   120     001 255,255 $IDEL23.WVPEAAQ.UMPSKYI    $ZHOME

$WVCMN   B  2,604   120     001 255,255 $IDEL23.WVPEAAQ.UMPCMON    $ZHOME

$X4PY       2,727   120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

$Y7D6       2,791   120     001 255,255 $IDEL23.WVPEAAQ.UMPGATE    $ZHOME

$WVLST   B  2,949   120     001 255,255 $IDEL23.WVPEAAQ.LISTAPP    $ZHOME

$WVCL8   B  2,990   120     001 255,255 $IDEL23.WVPEAAQ.UMPCOL8    $ZHOME

$WVECL   B  2,1089  120     001 255,255 $IDEL23.WVPEAAQ.EACOLL     $ZHOME

$X4Q8       2,1353  120     001 255,255 $IDEL23.WVPEAAQ.UMPGATE    $ZHOME

$X4PZ       3,522   120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

$X4Q0       4,894   120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

$X4Q1       5,594   120     000 255,255 $IDEL23.WVPEAAQ.UMPMEAS    $ZHOME

 

1. UMPDRNE, UMPSKYI, UMPCMON, UMPCOL8, LISTAPP, PROCMAN, EACOLL, SAMGR & SAHRLY need to have a process pair (i.e, 1 primary process and 1 backup process).

2. UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then there must be 2 UMPMEAS processes running)

3. TMFMEAS process must be running

4. Confirm that the process capacity has not reached for UMPGATE object. UMPGATE processes will start up based on the number of open sessions of Web ViewPoint Enterprise

Note: The maximum number of UMPGATE processes that can be running at once is 20. The max value is configurable “MAXPROCESS 20”; users can change this value in Change Params section under My Nonstop – Manage – Edit section.

 

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