If launching WVP Enterprise gives the following error message, then:
- Confirm the connection information, (e.g. IP address) is correct within the host.json file in the OSS space.
The host.json file in the data folder (/usr/tandem/wvpe/data). Make sure that the IP, port and nodename to match that of the installation of the host agent.
{
“host”: {
“IP”: “nn.nn.nn.nn”,
“Port”: 8787,
“Server”: “NODENAME”,
“LogonTimeout”: 1000
},
“cloudLink”: “www.remoteanalyst.com”,
“protocol”: “http://”
}
2. Check to confirm all the required host components are running as expected.
Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components
Example:
$VOLUME.SUBVOL> STATUS *, PROG *
Process Pri PFR %WT Userid Program file Hometerm
$Z7M4 0,1163 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$Z7M5 1,860 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$LVEMN B 1,919 158 001 255,255 $IDEL15.ABOF2.EMSMON $ZHOME
$Z7M6 2,574 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$LVCMN B 2,617 158 001 255,255 $IDEL15.ABOF2.UMPCMON $ZHOME
$LVCL8 B 2,751 158 001 255,255 $IDEL15.ABOF2.UMPCOL8 $ZHOME
$Z7M7 3,420 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$Z7M8 4,641 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$Z7M9 5,949 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$LVCMN 6,547 158 000 255,255 $IDEL15.ABOF2.UMPCMON $ZHOME
$LVCL8 6,609 158 001 255,255 $IDEL15.ABOF2.UMPCOL8 $ZHOME
$LVLST 6,610 160 000 255,255 $IDEL15.ABOF2.LISTAPP $ZTN0.#PT1TAD2
$LVPMN 6,613 160 001 255,255 $IDEL15.ABOF2.PROCMAN $ZTN0.#PT1TAD2
$LVEMN 6,626 158 004 255,255 $IDEL15.ABOF2.EMSMON $ZHOME
$Z7MA 6,635 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$Z7MB 7,425 158 000 255,255 $IDEL15.ABOF2.UMPMEAS $ZHOME
$LVLST B 7,899 160 001 255,255 $IDEL15.ABOF2.LISTAPP $ZTN0.#PT1TAD2
$LVPMN B 7,1191 160 001 255,255 $IDEL15.ABOF2.PROCMAN $ZTN0.#PT1TAD
- EMSMON, UMPCMON, UMPCOL8, LISTAPP & PROCMAN need to have a process pair(i.e. 1 primary process and 1 backup process).
- UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then there must be 2 UMPMEAS processes running)
3. Confirm that the process capacity has not reached for UMPGATE object.
UMPGATE processes will start up based on the number of open sessions of Web ViewPoint
(i.e. if you have 3 open browser sessions of WVP then you will see 3 UMPGATE processes)
Note: The maximum number of UMPGATE processes that can be running at once is 20.
The max value is configurable “MAXPROCESS 20”; users can change this value in the UGATCONF file